Implementing Tata Business Excellence Model in Tata Steel

Since the introduction of TBEM in 1996 in the Tata Group, TISCO had made efforts to implement it. TISCO had laid stress on adopting all the seven areas of management in TBEM. As an integral part of implementing TBEM, TISCO gave major thrust on improving the quality of product and processes. It also adopted several innovative programs to improve its business performance and focused on reducing costs significantly. Since the early 1990s, TISCO had laid more emphasis on quality consciousness across all its divisions. It had already implemented the Total Quality Management (TQM) model organization-wide, while most of the departments in the company had attained either an ISO Certification or an internal certification.

By January 2002, out of the 80 companies in the Tata Group, around 50 had signed the BEBP agreement. TBEM had not only benefited TISCO, but several other companies in the Tata Group. According to media reports, implementation of TBEM was beneficial for many Tata Group companies. Ishat Hussain (Hussain), former executive director, Tata Sons, explained the benefits of TBEM: "Tata Business Excellence Model is a very process oriented approach to management. It is a total management system. It integrates all the business processes. It questions the need and the efficacy of each process. It gives more insight to the business. It helps to develop a structured environment to conduct business."...